We reserve the right to cancel if the weather is not safe/suitable for the aircraft or heliskiing. Guests may transfer to another day, if space, weather, and itineraries allow.

Alpine Guides reserves the right to change the duration of the heliski day around changing weather conditions or other circumstances beyond our control.

Weather Cancellations

There is no fee charged for heliskiing canceled because of bad weather.

General Cancellations

We guarantee a refund of any fees paid (or no charge to you) if your cancellation is received 24 hours or more before your skiing day.

Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing you must give more than 24 hours’ notice. Less than 24 hour’s notice may incur a full charge.

Please try to reconfirm your booking no later than 5 pm the day before heliskiing.

We reserve the right to cancel reservations if customers fail to reconfirm bookings, we are unable contact you, and there is pressure for seats you will be considered a no-show.

Reconfirming allows us to pass on important details about meeting points, weather, equipment, and snow conditions.

We encourage guests to have a backup day in case bad weather prevents us from operating on your day of choice. While we will do our best to roll over bookings, we can not guarantee this is possible, due to limited availability and especially during busy periods.

A minimum of 3 bookings is required to operate on a given day. Individual bookings are welcome. Bookings are accepted on the basis that reservations will be coordinated to achieve minimum numbers.

Guests must be 18 years or older to make a heliski booking. Persons under 18 years old require a parent or guardian to accompany them. The parent/guardian must complete the registration form prior to heliskiing.

There is no child rate. Persons less than 18 years old must have their registration forms completed by an accompanying adult.

The minimum age is 13 years. We reserve the right to refuse to carry children if experience and conditions are, in our opinion, not appropriate. Supervising adults must be prepared to ski at the pace of the children.

The physical demands of heliskiing are beyond younger children. We can ski family groups if requested but recommend Ski The Tasman as an excellent alternative.

In the unlikely event we have to shorten the heliski day, due to weather or snow conditions, guests are entitled to a refund of $155 per heliski run not used. Refunds are not due to guests who elect to shorten the day due to fitness, lack of ability, or injury.

If payment was made by credit card the refund will be credited to the same card. Charges or refunds will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.