Mount Cook Heliski Booking Terms and Conditions
Standard Heliski Bookings (not Private Charter)
A minimum of 3 bookings is required to operate on a given day (4 people out of Queenstown/Wanaka). Individual bookings are welcomed. Bookings are accepted on the basis that reservations will be coordinated to achieve minimum numbers.
- All reservations will be acknowledged and confirmed by our reservations staff
- Bookings are subject to logistics including minimum numbers, weather, snow conditions and guest ability
All clients need to reconfirm with us no later than 5pm the day before heliskiing.
We reserve the right to cancel reservations if customers fail to reconfirm bookings, we cannot contact you, and there is pressure for seats. This may incur a charge (see Cancellations below).
Reconfirming allows us to pass on important details about meeting points, weather, equipment, and snow conditions.
Credit Card Security
A valid credit card number must be provided on booking, either on-line or over the phone. Your card details are for security only and will not be charged unless you fail to show and we are able to operate. If weather prevents flying a there will be no charge, or a full refund given if you have pre-paid.
Guests must be 18 years or older to make a heliski booking. Persons under 18 years old require a parent or guardian accompanying them. The parent/guardian must complete the registration form prior to heliskiing.
There is no child rate. Persons less than 18 years old must have their registration forms completed by an accompanying adult.
The minimum age is 10 years. We reserve the right to refuse to carry children if experience and conditions are, in our opinion, not appropriate. Supervising adults must be prepared to ski at the pace of the children.
The physical demands of heliskiing are beyond younger children. We can ski family groups if requested, but recommend Ski The Tasman as an alternative.
Heliskiing is a weather dependent activity. We reserve the right to cancel if weather is not safe/suitable for the helicopter or skiing/snowboarding. Guests may transfer to another day, if space, weather, and itineraries allow.
Alpine Guides reserves the right to change the duration of the heliski day around changing weather conditions or other circumstances beyond our control.
We guarantee a refund of any payment (or no charge) if your cancellation is received more than 24 hours prior to your booking. No-shows or failure to cancel the day before will result in full payment. There is a strict 100% charge for customers who do not show and the weather is operable.
Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing ensure you give more than 24 hours notice.
In the unlikely event we must shorten the heliski day due to weather or snow conditions guests are entitled to a refund of $110 per heliski run not used. Refunds are not due to guests who elect to shorten the day due to fitness, lack of ability, or injury.
If payment was made by credit card the refund will be credited to the same card. Charges or refunds will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.